How to set a Grandstream (GXP1620) desk phone

Introduction

Experience working with IP addresses and knowledge of general technical setup procedures is recommended when integrating desk phones with Spoke Phone. For this reason, we recommend getting your IT team or contractor to assist you with the setup.

Spoke Phone is unable to offer assistance or support (other than the 
information provided in help documents) in setting up and troubleshooting
desk phones.

Overview:

  • Add a phone or device to your Spoke Phone account.
  • Retrieve the SIP credentials for this device.
  • Reset the phone to factory default.
  • Obtain the phone's IP address.
  • Log into the phone's web management portal.
  • Enter the credentials into the phone's web management portal.

Add a new phone or device to your Spoke Phone account

Reset the phone to factory default

If you have a previously-used phone, a factory reset is required. If your phone is brand new out-of-the-box, you can skip this step.

Factory Reset your Phone

  1. Press the menu button (center button of the directional pad). 
  2. Scroll down and select 'System'.
  3. Scroll down and select 'Factory Reset'.
  4. Press 'OK' to confirm the factory reset.
  5. Press 'OK' to confirm to continue.

Accessing the phone's menu

Obtain the phone's IP address

  • Wait for the phone to reboot and connect to the network.
  • Lift up the handle and replace it to ensure the menu is reset.
  • Press the Next screen button on the phone (as shown below in red) - this will then display your phone's IP address.
  • Note down the IP address

Bring up the IP address

Setting up the Desk Phone

Log in to the phone's Web Management Portal

  1. Open a web browser on a computer that's connected to the same network as the phone.
  2. Enter the phone's IP address from the previous section.
  3. Log in to the phone's web interface as an admin.
Note: The default admin username and password is admin/admin. If you do not 
know your username or password, contact the vendor of the phone.

Adding the account details and login credentials

  1. Click on Account - > Account 1 and select General Settings as shown below.

  2. Update the fields highlighted in the image with the information from Spoke Phone's SIP credentials you got in the steps above.
  1. Click Save and Apply.

Enabling "Keep-alive"

  1. On the left-hand menu, go to Sip Settings > Basic Settings as shown below.
  2. Set the settings to the values highlighted in the image.
  3. Scroll down, click Save and Apply.

Enabling the Transfer Key

  1. Use the menu on the top of the page and go to Settings > Call Features as shown below.
  2. Set the settings to the values highlighted in the image.
  3. Scroll down, click Save and Apply to save.

Check Registration

  • Click on the menu *Status.
  • You should see a green bar as shown below.
  • If not, check your settings, you may have entered something incorrectly.
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