If you want your customers to be able to dial-by-extension while listening to your IVR (Interactive Voice Response), you can turn this on in the settings > advanced area of your Spoke Phone account portal.

If you are using the Spoke Phone default company greeting [Nina the auto-attendant robot], you don't need to do anything. Nina's script will automatically change to the message below, so your callers know they can dial an extension number.

Welcome to {Your Company Name} and thanks for calling. If you know the extension, 
dial it any time. To talk to {Call Group A}, press 1..."

If you are using a customized company greeting, you may want to record a new main company greeting so your callers know they can now dial extension numbers. Do not forget to also update your replay voice menu.

 

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