Troubleshooting: Call quality issues and phones not ringing

Overview:

99% of the problems reported by Spoke Phone customers are caused by their network. 

Guaranteed good call quality on 4G

If Spoke Phone is used with 4G mobile data in an area with good reception you should not have any issues.

Using WiFi

If you are using Spoke Phone with Fibre or NBN, with fast internet speeds you should have reasonably good quality calls.

To get excellent call quality on all your calls, and prevent missed calls - we recommend you follow the WiFi guidelines.

Identify your problem and fix by using our troubleshooting bots  

  1. Click on the bot image below.
  2. If the chatbot does not open, click on the orange chat 💬 icon at the bottom right.

Troubleshooting Troubleshooting

 

 

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