If you find that your call quality is consistently bad, then your data/internet connectivity likely isn't reliable enough to run VoIP calls. You may want to consider using Spoke in Carrier Calling mode. Carrier Calling mode delivers calls to your mobile phone's voice connection, so your Spoke business calls will be at least the same quality as your normal mobile phone calls.
Using carrier calling mode
You can switch to carrier calling mode:
For a call, you are about to make
During a call
For all calls in and out
When making calls
You can switch to carrier calling for one call you're about to make by popping up thecall routescreen as you place the call. To pop the call route screen:
Dial a number on the keypad, and press and hold the call button
Swipe left on a contact record, press and hold the call button
Go into a contact record, press and hold the call button
Go to call history, swipe left, press and hold the call button
From a phone number, press and hold the number
In all the above instances thecall routescreen will popup allowing you to selectcarrier modefor this one call. When the call route screen pops, slide the call quality switch over to the carrier.
Set the Call quality slider to Carrier
Select a number to place the call from (Caller ID)
This call will be placed using Carrier calling mode
Your next call will return to HD Voice mode automatically
Sometimes you can be talking on a call and you lose Wi-Fi or 4G data, and your call starts to break up. If this happens, you can switch to carrier calling mode during a live call.
Go to the Spoke app while on the call
Press theFix Call Qualitylink
The caller will be told to wait on the line
Your normal mobile will ring and when you answer, you'll be talking to the caller again, but over your phone's voice network
If you find you are always getting bad calls, it's because your Wi-Fi has not been configured correctly, or you don't have reliable cellular data. In this case, you can tell Spoke to always use carrier calling mode.