Call charges for inbound and outbound calls, free-phone, and 1300 shared services

Outbound call charges

Spoke Phone does not offer any included call plans, bundles, or other included call pricing. 

Current outbound call pricing can be found online here. As Spoke Phone continues to grow our buying power increases. This means that we can negotiate better call rates which results in further call cost savings which we pass on to our customers.

Outbound calls are charged per minute, per number type (Geographic, Toll-Free, Shared-Service, etc) and by location from where you are calling. Your outbound calls are charged monthly and you can download your invoice for these calls from the billing section of your Spoke Phone Web Portal.

Please also note that calls forwarded outside of Spoke Phone as well
external conference calls will be charged at outbound call rates. 

Inbound call charges

All inbound calls to landline numbers are included, excluding calls to free-phone numbers or shared-services numbers.

In some countries, customer calls to mobile numbers provisioned on your Spoke Phone account may be subject to inbound call costs.

Current inbound call pricing for your country can be found online here.

High-risk destinations and call routes

Some countries are considered to be high-risk for toll-fraud given the nature of their call charges and legal infrastructure. By default, Spoke Phone block calls to known high-risk routes. Contact your account administrator to have a high-risk route block removed.

13/1300 shared-cost calls in Australia

Warning: 1300 shared services numbers in Australia incur high per minute
costs when you call them from Spoke Phone. Carriers like Telstra and Optus
charge Spoke Phone over 30 cents per minute to call 1300 numbers in
Australia. We are working with the regulators to find a solution.



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