Spoke Phone is based on an industry-standard fair-and-reasonable use policy to ensure that all users get a good quality business phone system for a fair price.
This article provides information on our fair use policy. It contains the following sections:
- Spoke Phone fair-and-reasonable-use policy
- Contact centers and high call-volume customers
- Prohibited use customers
Spoke Phone fair-and-reasonable-use policy
To keep it fair for everyone, we reserve the right to withhold services or apply additional charges to companies that exceed our fair use policy.
Our fair use policy relates to the maximum number and duration of calls made in one month and referenced against the average calling profiles of other customers and estimated customer use of this service.
If call volumes (number and duration) materially exceed estimated usage patterns over any month, then your use will be deemed excessive and/or unreasonable.
If you breach this policy we may ask you to moderate your usage or agree to the new pricing. If you fail to do so, we reserve the right, without further notice, to remove access to the service in question.
Contact centers and high call-volume customers
If you operate a high-volume contact center or otherwise are a high call-volume customer, you may be subject to a surcharge of 2 cents per minute over and above your calling cost charges.
Prohibited use customers
Robo-dialers, high volume outbound telemarketing, solicitation, trunking or forwarding your Spoke Phone number to (an) other phone numbers (s) capable of handling multiple simultaneous calls, or to a private branch exchange (PBX) or a key system; spamming or blasting (e.g., sending bulk and/or junk voicemail simultaneously); bulk call-in lines (e.g., customer support or sales call centers not provided by Spoke Phone, “hotlines”, 900 numbers, sports-line numbers, etc.); and auto-dialing or “predictive” dialing (i.e., non-manual dialing or using a software program or other means to continuously dial or place outbound calls), are all strictly prohibited.