Overview: Fair and reasonable use policy

Spoke Phone provides free calling, chat, SMS messaging, and API use to customers in some countries and/or pricing plans.

Spoke Phone's free offerings are based on an industry-standard fair-and-reasonable use policy that ensures all users get a good quality business phone system for a fair price.

This article provides information on our fair use policy. It contains the following sections:

Spoke Phone fair-and-reasonable-use policy

To keep it fair for everyone, we reserve the right to withhold services or apply additional charges to customers that exceed our fair use policy.

Our fair use policy relates to:

  1. the number and/or duration of calls (inbound, outbound, and internal team calls);
  2. the number of internal team chats; and,
  3. the number of SMS messages sent or received by individual users

made in one month as referenced against the average profiles of other customers and estimated customer use of our services.

If these volumes materially exceed actual or estimated usage patterns over any month, then your use will be deemed excessive and/or unreasonable.

If you breach this policy we may ask you to moderate your usage or agree to pay for your excessive use. If you fail to do so, we reserve the right, without further notice, to remove access to the service in question.

 

Contact centers and high call-volume customers

If you operate a high-volume contact center or otherwise are a high call-volume customer, you may be subject to a per-minute surcharge for every minute of calling in or out of the Spoke Phone platform. We will discuss this with you before applying this surcharge.

 

Prohibited use customers

Robo-dialers, high volume outbound telemarketing, solicitation, trunking, or forwarding your Spoke Phone number to (an) other phone numbers (s) capable of handling multiple simultaneous calls, or to a private branch exchange (PBX) or a key system; spamming or blasting (e.g., sending bulk and/or junk voicemail simultaneously); bulk call-in lines (e.g., customer support or sales call centers not provided by Spoke Phone, “hotlines”, 900 numbers, sports-line numbers, etc.); and auto-dialing or “predictive” dialing (i.e., non-manual dialing or using a software program or other means to continuously dial or place outbound calls), are all strictly prohibited.

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