Must do Android Optimisation

The Problem

Android phones have power and data saving features that are enabled by default and prevent VoIP apps like Spoke Phone from staying open, syncing data over WiFi/4G, processing notifications, and more. 

Symptoms

  • Calls might not ring in the order you have set
  • Calls may not ring in time for you to answer
  • Calls may not ring at all
  • Missed call notifications and voicemail messages may get 'delayed' by your phone for a period of time (anywhere from 5 min to 24 hours)
  • On longer calls, your phone may go to sleep and stop your WiFi/data connection - meaning the call gets dropped

Step 1: Battery optimization instructions

  • Go to the Apps area of your phone
  • Find the Spoke Phone app
  • Remove or white-list the Spoke Phone app from any battery management/optimization settings
  • Allow Spoke to run in the background or access the data network at all times (*Wi-Fi and Cellular data)

Step 2: Enable Google Connection Manager

  • Go to the Spoke App on your Android phone
  • Tap the User icon at the bottom, tap Settings
  • Tap into My Call Quality
  • Turn on Google Connection Manager
  • When the pop-up opens, click to go to the settings on your phone
  • Turn the switch ON for Spoke Phone
  • Reboot your phone

Getting Additional Help

We would love to be able to give you specific instructions and more help on finding your battery optimization settings. Unfortunately, every manufacturer changes, hides, renames, and moves the standard Android system settings that Google provides. We've no idea why they do this, it's very annoying. Not only that, every model of phone they release changes so that a Samsung 8 and a Samsung 9 can have totally different settings, in totally different places, called totally different things.
 
Further Assistance!

Unfortunately Spoke Phone is unable to help you with your specific phone, as
there are literally thousands of make/model combinations. The internet is
your best source for instructions.
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