Calls not connecting - I answer a call and no one is there

Calls not connecting

When a call doesn't connect you may experience one of the following issues:

  1. You answer your phone and no one is there.
  2. You answer your phone, and you get on-hold music.
  3. You answer your phone, and it keeps ringing.

Reasons why your calls will not connect

  1. The caller hung up when you answered or slightly before you answered.
  2. The caller was sent to voicemail when you answered or slightly before you answered.
  3. Someone else answered when you answered or slightly before you answered.
  4. Your WiFi network has not been set up according to the Spoke Phone requirements, or your mobile data signal strength and speed are not good enough.

Potential resolutions

  1. Check and update Spoke Phone to the latest version.
  2. Ensure your phone is connected to 4G data or WiFi that meets our minimum requirements.
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