I answer a call and no one is there / calls not connecting

Symptoms

  1. You answer your phone and no one is there
  2. You answer your phone, and you get on-hold music
  3. You answer your phone, and it keeps ringing

No one will be on the line when you answer if

  1. The caller hung up just as or slightly before you answered
  2. The caller was sent to voicemail just as or slightly before you answered
  3. Someone else answered just as or slightly before you answered
  4. Your WiFi network has not been set up according to requirements, or your mobile data signal strength and speed is not good enough

Potential Resolutions

  1. Check and update Spoke to the latest version
  2. Ensure your phone is connected to 4G data or WiFi that meets our minimum requirements
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