A lot of Android phones have power and data saving features that are enabled by default which prevent VoIP apps like Spoke Phone from receiving incoming calls consistently.
Android phones often turn off key services to applications that are not actively in use right now (applications that are open but running in the background). These services include data connectivity, WiFi access, and background processing which are needed for Spoke Phone to receive incoming calls.
If you are going to be using Android phones within your organization, you need to do two things in order to ensure a consistent call experience:
- It's an approved and supported Android device.
- The user has configured the Android optimization settings.