Feature overview: Carrier calling mode


This article will provide an overview of Spoke Phones's carrier calling mode feature. Carrier calling mode delivers calls via your mobile phone's voice connection; allowing users to have good quality calls even in inconsistent data environments like 3G mobile data, poor LTE connection, or WiFi that hasn't been properly configured for VoIP. 

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What is carrier calling mode?

Spoke Phone is a VoIP (voice of internet protocol) solution which means calls are sent over data instead of traditional cellular signals or wires. With all VoIP solutions, users will occasionally experience variability in the quality of their data connection. 

While this is not an issue for email and browsing, voice calls require constant quality data for the entire duration of the call.

For the times when your data quality is inconsistent, Spoke Phone has a unique feature that drops the call down to carrier calling mode, so you can have good quality calls even in inconsistent data environments.

Carrier calling mode essentially works by forwarding calls from your Spoke company number to your mobile phone's voice connection, so your Spoke Phone business calls will be at least the same quality as your normal mobile phone calls, but your personal mobile number remains private. 


When should carrier calling mode be used?

If you find that your call quality is consistently bad, then your data/internet connectivity likely isn't reliable enough to run VoIP calls. The best way to solve this problem is to get an IT professional to properly configure your WiFi for VoIP calling. As an alternative or interim solution, you may want to consider using Spoke Phone in carrier calling mode. 

You can choose when and how you want to use carrier calling mode. Carrier calling mode can be used: 

  • For a specific call, you are about to make.
  • During a call.
  • For all inbound and outbound calls.

If you choose to make a specific call in carrier calling mode, or if you swap to carrier calling mode during a call, the Spoke Phone app will revert to HD (VoIP) mode after that call ends, so all subsequent calls will be delivered via data. 

If you choose to turn on carrier calling mode for all inbound and outbound calls, all your calls will be made and delivered via your mobile phone's voice connection. The call is delivered like a normal phone call, except your mobile phone number will be kept private. 


Answering calls in carrier calling mode 

If you use carrier calling mode for all your calls, you will notice a difference in how incoming calls are presented and answered.

Expected behavior when answering a call that has been offered to a call group:

  • You should get a notification immediately prior to the call, telling you more about the caller.
  • Your normal mobile phone sound will ring.
  • The incoming call will show on your phone as a call from your company's main phone number as opposed to the caller's actual number. 
  • Answer the call and press '1' to connect.

You are required to press '1' because when you receive a call on carrier calling mode, calls are delivered to your real mobile phone number.

This means your personal phone's voicemail can pick up company calls if you do not answer. To avoid this situation, you are required to press '1' when you answer a company call when in carrier calling mode. This action tells Spoke Phone that a human has answered the call and not an answering machine, so we can connect the call.


Are there extra charges for using carrier calling mode?


When a Spoke Phone user using carrier calling mode receives a phone call, Spoke Phone answers the call from the customer, and then literally makes a carrier call to that user's personal mobile phone number. So Spoke Phone is placing an "outbound' mobile call.

The cost of that outbound call is charged to you at standard calling rates.


Instructions and more information

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