- Spoke Phone app
Abandoned calls are not recorded on the Spoke Phone app by design as these are not recorded as missed calls. For a call to be classified as Abandoned, the following conditions need to be met:
- Caller hangs up without interacting with the IVR.
- Ex. Hangs up without pressing an IVR key.
- Caller hangs up within 5 seconds of choosing an IVR key.
When a caller abandons a call after choosing an IVR key, this will be logged in the app as an abandoned call against that particular call group.