Abandoned Calls Do Not Show in the Spoke Phone App Call History Page


We see that there are abandoned calls on our desktop log that do not show up on our app's call log? 


  • Spoke Phone app



Abandoned calls are not recorded on the Spoke Phone app by design as these are not recorded as missed calls. For a call to be classified as Abandoned, the following conditions need to be met: 

  • Caller hangs up without interacting with the IVR. 
    • Ex. Hangs up without pressing an IVR key.
  • Caller hangs up within 5 seconds of choosing an IVR key.

Additional information:

When a caller abandons a call after choosing an IVR key, this will be logged in the app as an abandoned call against that particular call group.


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