Spoke Phone is a complete business phone system (UC/PBX) built on Twilio, and fully integrated into Twilio Flex.
Spoke Phone replaces existing back-office PBX systems with a modern solution on Twilio, that seamlessly connects the font-office employees (on Flex) to the back-office employees (on Spoke).
Twilio Flex is a cloud-based contact center that is built on top of Twilio's cloud communications platform. It enables customers to create the exact omnichannel contact center experience that they want for their customers, agents, and supervisors.
By integrating Twilio Flex and Spoke Phone, customers get the best of both worlds. A seamless customer experience where calls flow between the front-office contact center agents (on Flex) and back-office teams (on Spoke), and, two of their key business solutions now future-proofed in the cloud, and deployed in the same account where they have total control.
Deployment and setup
Spoke Phone is deployed into a customer's existing Twilio account (or Flex project) so that both systems (Flex and Spoke) share the same resources, security, numbers, etc.
Spoke Phone is a customizable “off-the-shelf” cloud-based UC/PBX solution with the rich pre-built PBX features that you would expect. This allows customers to get up and running very quickly, and customize Spoke Phone over time.
The average Spoke Phone customer is up and running in minutes, and can be "live" within hours.
The deployment of Spoke Phone is fully-automated, leaving just a single job for your Twilio account administrator; the installation of the Spoke Phone Twilio Flex Plugin.