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  3. Call Groups & Calling Rules

Call Groups & Calling Rules

  • Hide Call Groups from showing to Users in the Company Directory and/or Developers in the API
  • Fixed Order Call Groups, Dynamic Call Groups, Skills or Lowest Cost Based Routing
  • How to Assign a Call Group Greeting
  • Increasing Maximum Call Group Membership
  • How to set up call groups (hunt groups) to ring teams of users
  • How to set call group calling rules
  • How to set up call group voicemail
  • How to forward calls to an external number
  • How to disable IVR menu
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