This article covers frequently asked questions about Spoke Phone pricing.
- How does pricing work?
- What features are included in each user license?
- What modes of payment are accepted?
- Do you offer pricing for nonprofits and charities?
- Can I bring my own call plan from another carrier?
- What else might I pay for?
- Are there extra charges for using carrier calling mode?
- Contact centers and high call-volume customers
- Prohibited use customers
- What is the fair use policy?
How does pricing work?
There are three user licenses: basic, standard, and pro.
The low-cost basic licenses are for users who only need to make and take calls. The standard and pro licenses are for users who need additional features.
What features are included in each user license?
Check the pricing page for the latest pricing details and what features and service levels are included under each license.
What modes of payment are accepted?
At this stage, the only mode of payment for a Spoke Phone subscription is by using a valid credit card. We do not accept any other modes of payment such as direct debit, bank transfer, etc.
Do you offer pricing for nonprofits and charities?
Yes. Officially registered charities and nonprofits are able to purchase Spoke Phone on a month-to-month basis with no-contract, at a significant discount. Please contact us for more information.
Can I bring my own call plan from another carrier?
Yes, you can. Spoke Phone's "bring your own carrier (BYOC) trunking", or BYOC trunking for voice, allows you to use your existing PSTN voice carrier partner(s), keep your phone numbers with that carrier, and add Spoke Phone capabilities to those calls/numbers. BYOC trunking lets you control your voice connectivity while unlocking Spoke Phone's next-generation mobility, compliance, and productivity.
Porting is not a barrier when moving to Spoke Phone. You can choose to keep your existing carriers, numbers, and continue to use your existing infrastructure.
BYOC trunking is available to all accounts with more than 10 users. Talk to your sales executive.
What else might I pay for?
In addition to your licenses and calls, you may pay for:
- Additional phone numbers that you host on Spoke Phone
- Inbound calls to a free-phone number
- Outbound calls to some shared-service numbers in some countries (e.g. Calling 1300 numbers in Australia from Spoke Phone)
- Porting your phone numbers to Spoke Phone
- Carrier calling charges
Are there extra charges for using carrier calling mode?
If some of your users are operating in poor Wi-Fi or cellular data reception areas, they may need to use Spoke Phone in carrier calling mode. Carrier calling mode delivers calls using the carrier cellular network instead of using Wi-Fi or mobile data. You pay for the cost to send calls over the carrier cellular network.
Contact centers and high call-volume customers
If you operate a high-volume contact center or otherwise are a high call-volume customer, you may be subject to a surcharge of 2 cents per minute over and above your calling cost charges.
Prohibited use customers
Using Spoke Phone in the following ways is strictly prohibited:
- High volume outbound telemarketing.
- Solicitation, trunking, or forwarding your Spoke Phone number to another phone number capable of handling multiple simultaneous calls, or to a private branch exchange (PBX) or a key system.
- Spamming or blasting (e.g., sending bulk and/or junk voicemail simultaneously).
- Bulk call-in lines (e.g., customer support or sales call centers not provided by Spoke Phone, “hotlines”, 900 numbers, sports-line numbers, etc.).
- Auto-dialing or “predictive” dialing (i.e., non-manual dialing or using a software program or other means to continuously dial or place outbound calls).
What is the fair use policy?
Spoke Phone is based on a fair and reasonable use policy. It’s all about ensuring everyone gets a good quality business phone system for a fair price.
To keep it fair for everyone, we reserve the right to withhold services to or apply additional charges to companies that exceed our fair use policy.
Our fair use policy relates to the maximum number and duration of calls made in one month and referenced against the average calling profiles of other customers and estimated customer use of this service. If call volumes (number and duration) materially exceed estimated usage patterns over any month, then your use will be deemed excessive and/or unreasonable. If you breach this policy we may ask you to moderate your usage or agree to the new pricing. If you fail to do so, we reserve the right, without further notice, to remove access to the service in question.