How does pricing work?

There are three user licenses: Basic, Standard, and Pro.

You issue the low-cost Basic licenses to most of your users who just need to make and take calls. You may decide to issue Standard and Pro licenses to a select few users who need additional capabilities.

What features are included in each user license?

Check the pricing page for the latest pricing details and what features and service levels are included under each license.

Are calls included?

All inbound calls to landline numbers are included, excluding calls to free-phone numbers.

You pay for all outbound calls at our then published call rates.

Calls are charged in one-minute increments.

If you are a large enterprise with an existing call-plan provider, please contact us about integrating your current call provider with Spoke Phone.

Can I get unlimited calling?

We do not offer any unlimited calling plans.

If you are a large enterprise with an existing call-plan provider, please contact us about integrating your current call provider with Spoke Phone.

Can I bring my own call plan from another carrier? 

Yes. Spoke Phone's  Bring Your Own Carrier Trunking, or BYOC Trunking for Voice, allows you to use your existing PSTN Voice Carrier partner(s), keep your phone numbers with that Carrier, and add Spoke Phone capabilities to those calls/numbers. BYOC Trunking lets you control your voice connectivity while unlocking Spoke Phone's next-generation mobility, compliance, and productivity.

Porting is no longer a barrier; keep your existing carriers, numbers and regulatory compliance;
continue to use your existing Infrastructure; you decide when to deprecate, and you can use Spoke Phone's network to access lower-cost call routes and keep your business up and running, even if your carriers are not.

BYOC Trunking is available to all accounts with more than 10 users. Talk to your sales executive.

What else might I pay for?

In addition to your licenses and calls, you may pay for:

  • Additional phone numbers that you rent off Spoke Phone
  • Inbound calls to a free-phone number
  • Outbound calls to some shared-service numbers in some countries
  • Porting your phone numbers to Spoke Phone

Carrier calling minutes
If some of your users are operating in poor Wi-Fi or cellular data reception areas, they may need to use Spoke Phone in Carrier Calling mode. Carrier Calling mode delivers calls using the carrier cellular network, negating the need for good Wi-Fi / Data connectivity. You pay for the cost to send calls over the carrier cellular network.

Contact centers and high call-volume customers

If you operate a high-volume contact center or otherwise are a high call-volume customer, you may be subject to a surcharge of 2 cents per minute over and above your calling cost charges.

Prohibited use customers

Robo-dialers, high volume outbound telemarketing, solicitation, trunking or forwarding your Spoke Phone number to (an)other phone number(s) capable of handling multiple simultaneous calls, or to a private branch exchange (PBX) or a key system; spamming or blasting (e.g., sending bulk and/or junk voicemail simultaneously); bulk call-in lines (e.g., customer support or sales call centers not provided by Spoke Phone, “hotlines”, 900 numbers, sports-line numbers, etc.); and auto-dialing or “predictive” dialing (i.e., non-manual dialing or using a software program or other means to continuously dial or place outbound calls), are all strictly prohibited.

What is the Fair Use Policy?

Spoke is based on a fair and reasonable use policy. It’s all about ensuring everyone gets a good quality business phone system for a fair price.

To keep it fair for everyone, we reserve the right to withhold services to or apply additional charges to companies that exceed our Fair Use Policy.

Our Fair Use Policy relates to the maximum number and duration of calls made in one month and referenced against the average calling profiles of other customers and estimated customer use of this service. If call volumes (number and duration) materially exceed estimated usage patterns over any month, then your use will be deemed excessive and/or unreasonable. If you breach this policy we may ask you to moderate your usage or agree to the new pricing. If you fail to do so, we reserve the right, without further notice, to remove access to the service in question.

Do you offer pricing for nonprofits and charities?

Yes. Officially registered charities and nonprofits are able to purchase Spoke Phone on a month-to-month basis with no-contract, at a significant discount. Please contact us for more information.

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