Enlighten Basic: Stop Documenting. Start Delighting.
What Is Enlighten Basic?
Enlighten Basic is AI-powered call intelligence that automatically transcribes, summarizes, and surfaces customer conversation history: before, during, and after every call.
The result? Your team spends less time on admin work and more time having better customer conversations.
I already love it, Activate Now by starting here:
The Problem We Solve
Your team wastes 10+ minutes per call on manual documentation:
- Writing notes in the CRM
- Composing follow-up emails
- Remembering what was discussed
- Tracking action items and commitments
Your customers feel frustrated when they have to repeat themselves because:
- Context is lost between calls
- Different team members don't see the full history
- Agents answer calls with zero preparation
The cost is real: At 10 calls per day, that's 20 hours per month per user lost to paperwork instead of customers.
How Enlighten Basic Works
Before the Call
Pre-Call Context: See the customer's last conversation summary, sentiment, and next steps before you answer so you're prepared, not surprised.
During the Call
In-Call History: Access complete conversation history while talking, so customers never have to repeat themselves.
After the Call
Automatic Documentation: AI generates transcripts and summaries within 30 seconds. Key points, outcomes, action items are all documented without lifting a finger.
Everywhere You Need It
CRM Integration: Summaries sync automatically to Salesforce, HubSpot, or any CRM via API/webhook. Zero manual data entry.
What You Get
✅ Automatic call transcription with up to 90%+ accuracy
✅ AI-generated summaries highlighting key points and outcomes
✅ Pre-call insights showing recent interaction context before you answer a call
✅ In-call conversation summary history accessible during active calls
✅ Post-call email summaries delivered automatically
✅ CRM integrations for Salesforce, HubSpot, and more
✅ Webhook and API access for custom workflows
✅ Team-wide visibility into customer conversation summary history
The ROI Is Simple
Investment: $15 per user per month
Time saved: 20+ hours per user per month
Value delivered: $1,000+ per user per month (at $50/hour labor cost)
Even at minimum wage, the ROI pays for itself in the first week.
But the real value? Customers who feel heard. Agents who feel empowered. Teams that actually have time to build relationships.
Real Customer Impact
"We can see when somebody calls back, what their last call was about and how they were feeling, so we can get ahead in terms of that customer interaction."
— Jon Barnett, Head of IT Operations, Vertu Motors
Get Started Today
The easiest productivity upgrade you'll ever make.
To Self-Activate:
Or contact our team: support@spokephone.com