Check Your Account Type
To activate Enlighten Basic, you need to check your account supports it
How to check:
- Log in to your Spoke Account Portal with an administrator account
- Navigate to "Other" --> "Advanced" --> "Enlighten"
- Look for a blue banner at the top of the page:
✅ I don't see a Blue Banner
You can start activating users immediately!
How to Enable Users for Enlighten Basic →
Follow the self-service guide to add licenses and start using AI-powered call summaries today.
🔄 I can see a Blue Banner
We'll help you migrate your account.
Your current pricing will be protected with a permanent Grandfather Credit. You'll have a brief call with the Spoke team who will explain the process and timelines.
(This creates a support ticket and our Customer Success team will contact you within 48 hours)
❓ I'm Not Sure or Need Help
Let us figure it out for you.
(This creates a support ticket and we'll determine your account type and guide you through the right process)
Frequently Asked Questions
Q: Can I try it with just one user first?
A: Absolutely! Add it to one user, evaluate the results, then expand to your whole team.
Q: What if I don't like it?
A: Remove the license anytime. No contracts, no commitments.
Q: I'm on legacy pricing, will my current pricing change?
A: No. Legacy customers receive a permanent Grandfather Credit that locks in their current pricing. The only increase is the optional license for Enlighten Basic.
Q: Does it work with my CRM?
A: Yes. We have native integrations for Salesforce, HubSpot, and others, plus webhook/API access for custom integrations.
Q: How accurate is the transcription?
A: Up to 90%+ accuracy for English. Other languages may work but are not officially supported yet.