Overview
Spoke Phone provides several free reporting options that are available to all customers, as well as a comprehensive BI, Analytics, and Custom Reporting platform as a paid add-on option.
In the tables below you can see what reporting options are available, and what each option provides.
Free Reporting Options
| Call History Explorer | Search and filter all calls by date range, Users, Teams and Numbers. Download up to 2,000 calls to CSV. Drill into calls to listen to call recordings and see other information. |
| Google Sheets - Call Reporting | Automatically populated call report charts and graphs in Google Sheets. Use the pre-built Spoke dashboard or build your own reports from the integrated data source. |
| Microsoft Excel - Call Reporting | Automatically populated call report charts and graphs in Microsoft Excel. Use the pre-built Spoke dashboard or build your own reports from the integrated data source. |
| Call API and Webhook |
Retrieve or capture Spoke's call detail records (CDRs) into Microsoft Power BI, Tableau, or other BI and Analytics platforms to build your own analytics and reports. |
Call History Explorer in the Spoke Admin Portal
Google Sheets / Microsoft Excel Call Reporting
Paid Reporting Options
| BI, Analytics, and Custom Reporting Platform | A comprehensive and customizable phone system analytics, reporting, and dashboard platform that every IT leader and business manager will love. |