This article covers frequently asked questions about number porting and port requests. 

Contents include:

What if my port request is rejected?

If your port request is rejected for any reason, you will have to reach out to your current service provider or the carrier and resolve the rejection. 

Port requests are typically rejected when there is an information mismatch, a number block, or if there are additional services attached to the number being ported.

Every rejection comes with a reason behind it which makes it easier for you to address this with your current carrier/service provider.

Once your current carrier/service provider has confirmed the rejection reason is resolved, you will need to let us know so we can re-submit the port request. 

When porting my number, should I cancel my service with my current carrier?

No. Your current service must be fully operational for the duration of the number porting process. If a service is canceled before, or during a port request, your request will be rejected and your number is at risk of being permanently lost unless your current carrier/service provider can retrieve it for you. 

When your number has been successfully ported over to Spoke Phone, we will conduct testing and advise you when it is safe to cancel your service with your previous carrier/service provider. 

Will I experience any downtime when I port a phone number to Spoke Phone?

During the porting process, we evaluate port requests to identify any potential complications which may cause downtime. This enables our support team to resolve most complications before your number is ported to Spoke Phone. Once a port request is accepted, we schedule the completion of the number port with a date and time. At this stage, we are fairly confident that the number port will proceed smoothly. However, as the porting process involves third parties outside of Spoke Phone such as your previous carrier, issues can occur that are outside of our control. For this reason, we cannot guarantee that there will be no downtime while a porting request is being processed.

In our experience, when downtime does occur, it happens on the scheduled day when the number port is due to take place. To minimize the likelihood of any downtime occurring, our support team does extensive testing to ensure the number porting is successful with minimal impact to your business.


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