Overview
This article will show you how to assign an extension number or a direct-dial-in (DDI) phone number to a user. This enables your callers to call and/or message a particular user directly, rather than having to go through the IVR (for calls), or shared inboxes for messages.
It contains the following sections:
Assign a direct-dial in (DDI) to a user
- Login to your Account Portal online.
- Go to Phone Numbers > Manage Numbers
- Locate the number you wish to assign to the user.
- Click the Edit pencil on the far right.
- Scroll down to the Assign to field as shown below.
- Click on the orange text (in this example All Locations).
- Select the user.
- Scroll up and press Save.
Assign an extension number
- Login to your Account Portal online.
- Navigate to Other > Advanced and scroll down to Other Settings
- Ensure you have turned on the setting Allow callers to dial by extension number
- Extension numbers have been auto-generated and added to all users, teams, and SIP/IP devices.
- Edit either a user (directory member), team, or SIP/IP device, to see the extension number assigned.
- Click the extension number to edit or reassign (or) you can go to Other > Extensions to see and edit all extensions.