How to edit an existing user's mobile phone number

Overview:

This article will show you how to change the verified mobile phone number for an existing Spoke Phone user. 

It contains the following sections:

How to update your verified mobile number from the app

Users can change their mobile phone number via the app.

This process involves sending a verification code to the new mobile phone number, so please ensure you have access to receive this before following the steps below. 

  • Open your Spoke Phone app. 
  • Tap on the Person icon.
  • Select Settings.
  • Tap on your Private Cell #.
  • In the Edit Profile screen, tap on your private cell # again.
  • The Change Phone screen will open. 
  • Follow the prompts on this screen to change your mobile number.

How to change a user's verified mobile number from the account portal

Because we use the mobile phone number as a form of verification, it is not possible to edit a user's mobile phone number from the Spoke Phone portal.

If a user has changed their mobile phone number, we recommend the user follow the process listed above to change this from their Spoke Phone app. 

If this is not an option, you will need to delete the user from the account portal and invite them again using the new mobile phone number. 

HINT:

Remember to add them back into any call groups, and re-assign any DDI or extension
numbers once they have been added again.

 

Additional information: 

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