Overview
Allowable CallerID (ANI) Lists are lists of phone numbers that employees are allowed to select when making outbound calls or sending SMS and WhatsApp messages. A CallerID (or ANI) is the number shown to the person you are calling/messaging. By creating and assigning Allowable CallerID (ANI) Lists, you control what phone numbers your employees are available to select.
Example: You may have multiple departments, business units, or brands. When placing an outbound call or sending a message, a single salesperson may want to call from brand A or message from brand B, etc.
How to create and assign Allowable CallerID (ANI) Lists
- Log into your Spoke Phone account portal
- Go to Phone Numbers ->Advanced Routing
- Click Add list
- Give the list a logical name for who will be using the numbers and what brands/functions they support, such as West Coast Sales, or Mercedes Parts and Service
- Select one or more CallerIDs (numbers) that the people assigned to this list will be able to use when making calls
- Select one or more SenderIDs (numbers) that the people assigned to this list will be able to use and sending messages
- Add one or more people who will be able to use this list
- Save
Assigning users to Allowable CallerID (ANI) Lists from the user profile
As you add users to Spoke, you can assign them to an existing list.
- Log into your Spoke Phone account portal
- Go to Users->Manage Users and Edit a user
- Select the Allowable CallerID (ANI) List
- Save
Rules and exceptions
- You can create as many Allowable CallerID (ANI) Lists as you need
- A list can contain a maximum of 20 numbers
- A user can only be assigned to one list
- Allowable CallerID (ANI) Lists are not configurable from Directory Sync
