This article covers frequently asked questions about making and receiving calls using the Spoke Phone app.

Contents include:

What happens if I am on a Spoke Phone call and another call comes in?

  • When you are on a Spoke Phone call, Spoke Phone will not send you another call until you are off the current call.
  • When you are on a Spoke Phone call, depending on your phone, your personal calls will still come in.
  • When you are on a Spoke Phone call, depending on your phone, you may be able to see the second call coming in, and reject, swap, or merge the calls.

What happens if I am on a personal call and a Spoke Phone call comes in?

On some phones, we are able to detect if you are on a personal call. If your device allows this, Spoke Phone will not offer you any business calls until your personal call is over. Unfortunately Spoke Phone's ability to control this differs by phone, manufacturer, and provider.

Unfortunately, due to the limitations of Apple and Android, it is not always 
possible for us to reliably detect if you are on a personal phone call.


Will Spoke Phone calls also show in my normal mobile phone call history?

Depending on what type of phone you use, Spoke HD calls may also appear in your normal mobile phone call history. This is determined by the phone manufacturer, and how they choose to handle VoIP calls. 

Android Behaviour:

  • Currently, the Android OS does not show HD calls you made or received via Spoke in your normal Android call history. 

iPhone Behaviour:

  • HD calls you make or receive via the Spoke app are displayed in your normal iPhone call history.
  • These are easily distinguishable from your personal calls as they have the text 'Spoke Phone Audio' in grey underneath the caller ID info. 

Why can't I call emergency services on Spoke Phone?

Spoke Phone cannot be used to make emergency calls for the reason that there is no physical address tied to the numbers.

For these instances, we recommend calling using your personal numbers so emergency services are then able to locate you in the event you are unable to give an address.



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