Overview
Voice quality is a key factor in delivering a great customer experience during calls. Assigning the correct Edge Location for User's ensures optimal call performance. Incorrect configuration may cause audio latency due to misrouted network traffic and additional call quality issues.
Requirements
- Spoke Phone Administrator Access
- Determine the User's location and best call edge
- Steps to update a User's calling location
- Additional Information
Spoke Phone Administrator Access
You need the ability to log into the Spoke Phone Account Portal to manage your User's call edge configuration. If you are unable to login to the account portal, you may need to reset your password or ask your current administrator to grant you additional access.
Determine a User's Location and best call Edge
Determining a User's optimal call region will ensure best call quality and lowest latency. Set the Edge settings to the closest country / city (by distance) to where the User is located. The User can override their EDGE settings from their Spoke app if needed.
| User's Location |
Recommended Settings |
| North America - East Coast |
EDGE: US East Coast (Virginia) TURN: Automatically Select |
| North America - West Coast |
EDGE: US West Coast (Oregon) TURN: Automatically Select |
| South America |
EDGE: Brazil (Sao Paulo) TURN: Automatically Select |
| United Kingdom |
EDGE: Ireland (Dublin) TURN: Automatically Select |
| Europe |
EDGE: Germany (Frankfurt) TURN: Automatically Select |
| Australasia |
EDGE: Australia (Sydney) TURN: Automatically Select |
| India / Pakistan |
EDGE: Singapore TURN: India (Mumbai) |
| Automatically Select | The system will automatically select the best edge location based on internet connectivity. This can result in incorrect call region selection if a corporate network or VPN is used for connectivity. |
Steps to update a User's calling location
The optimal call region for a User can be updated within the Spoke Admin Console by following the below steps:
Step 1: Log in to the Spoke Phone Account Portal
Step 2: Navigate to User's -> Manage User's
Step 3: Find the User you want to update, then click the pencil icon under the Actions column
Step 4: Go to the Advanced tab
Step 5: Set the Closest Regional Edge and TURN Server to the recommended settings identified in the location table above
For User's located in India & Pakistan, also set the TURN Server to India (Mumbai).
Step 6: Click Save Changes in the top right corner.
Additional Information
- If you're operating behind a corporate firewall, ensure all necessary regions are whitelisted to allow voice traffic to pass through.
- For more details, refer to the full Spoke Firewall Requirements documentation.