Overview
For background on how the Spoke Phone Presence and Availability works, please see Overview: User Availability And Presence.
Seeing a User's current Availability and Presence
Any user can see another User's Availability and Presence in the Spoke Phone app.
As an Administrator, you can see all User Availability and Presence in the Spoke Phone Account Portal:
- Login to the Spoke Phone Account Portal
- Go to the menu Users -> Manage Users
Manually changing a User's Availability for them
As an Administrator, you can toggle a User's Availability between Offline and Available.
- Login to the Spoke Phone Account Portal
- Go to the menu Users -> Manage Users
- Edit the User in question
- Go to the Status and Availability section, and click Change Availability
When an Administrator can toggle a User's Availability
| When | Can toggle availability? |
| Logged In User, Offline | Yes |
| Logged In User, Available | Yes |
| Logged In, Busy | Yes |
| Logged In, On a Call | Yes |
| Logged Out, Suspended, Invited User | No |
Changing the User Availability model for all users
- Login to the Spoke Phone Account Portal
- Go to the menu Other -> Advanced and select the Other tab
- In the Other Settings panel, look for the setting: Allow employees to manage their own availability schedule
-
Turn the setting On or Off to suit your needs
Impact of switching: Allow employees to manage their own availability schedule
| ON |
|
| OFF |
|
Interacting with a User's Availability and Presence state in real time
As a Developer you can query a User's Availability using the Spoke Phone Developer API, and you can also subscribe to the Spoke Phone Webhook to get real time notifications when a user's or team's availability status. See the Spoke Phone Developer API.