How to manage your availability in the Spoke Phone app

Overview

This article will show you how to manage your availability for calls, from the Spoke Phone app. It contains the following sections:

• Automated offline hours
• Manual availability
  • Availability status definitions
  • Manually set yourself as busy
• Offline on weekends
• How to set vacation dates

Automated offline hours

Once you set these up, Spoke Phone will automatically set you to offline so that you don't get any work calls after hours. For instance, you can tell Spoke Phone that you are offline between 6 pm and 8 am on weekdays, and offline all weekend.

To set up automated offline hours:

1. Go to the Spoke Phone app on your phone.
2. Tap on the person icon at the bottom of the app.
3. Tap settings.
4. Tap my availability.
5. Set your offline hours.

Part-time work ?

Currently, Spoke Phone does not support different hours by days of the week. 
It is on our roadmap. The workaround is to set yourself BUSY ALL DAY each 
morning on the days you are not working.

Manual availability

Even though Spoke Phone attempts to automate when you are busy, there will be situations when you need to manually set yourself as busy so that you don't get customer calls.

Availability status definitions:

Manually set yourself as busy:

1. Go to the Spoke Phone app on your mobile phone.
2. Tap the person icon at the bottom of the app.
3. Choose how long you will be busy.

When you set yourself as busy, Spoke Phone will reset you back to being available when the time is up. If you finish early, just go back to the person icon and tap change status to available.

Offline on weekends

When you toggle 'I'm offline on weekends' this will automatically make you unavailable from 6PM on Friday and last until 8AM the following Monday. 

How to set your vacation dates

Setting yourself as 'on vacation' will override your normal automated offline hours and will automatically set you offline (and not available for calls) for the duration of your vacation. Other Spoke Phone users in your internal directory will be able to see that you are on vacation

When your vacation is over, Spoke Phone will automatically update your availability status, and your normal 'automated offline hours' will resume. You'll need to follow these instructions to set these:

1. Open the Spoke Phone app.
2. Tap on the profile menu icon at the bottom.
3. Tap settings.
4. Tap my availability.
5. Scroll down to the out of office section.
6. Toggle on I'm on vacation. 
7. Enter the date of your scheduled return to the office.