Overview

Spoke Speedy Operator Bulletins are short information alerts that show when people are about to  transfer or place an internal call. Typically these bulletins are set by system administrators or a connected system (such as a HR or calendar app), and serve to inform operators in Spoke Speedy, or Spoke users in the Spoke App, about things to consider before making or transferring a call to an internal teammate or call group.

 

Diagram 1. Example Operator Bulletins in Spoke Speedy

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Spoke Speedy Operator Bulletins:

  • Can be managed manually by Agents in Twilio Flex that have been given Speedy Console Manager rights
  • Can be added and deleted automatically by connecting a scheduling or other system to Speedy via Spoke's Developer APIs
  • Can be set to display immediately, or in the future
  • Can be set to remove at a future date/time, or remain indefinitely
  • Can apply to a Spoke teammate or  Call Group, or a legacy PBX trunk user, device, or queue

 

 

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