How to Add, Edit, and Delete Spoke Speedy Operator Bulletins

Prerequisites

• You have a Twilio Flex instance
• You have deployed Spoke Speedy's Operator Console for Twilio Flex
• You have:
  • configured one or more Flex Agents with Console Manager Rights, or;
  • You plan on using a central diary, scheduling or other app to automatically add/manage bulletins

How to Manually Add Operator Bulletins

1. Ensure your Flex Worker has been given the Speedy Console Manager Rights
2. When not on a Flex call, tap the Spoke Speedy Directory Icon in the left hand Twilio Flex menu to open Speedy
3. Search for a user, call group, or trunk object
4. Tap on the Add Bulletin link 
   
   
   
   
5. Add the bulletin
   
   

How to Manually Edit or Delete Operator Bulletins

1. When not on a Flex call, tap the Spoke Speedy Directory Icon in the left hand Twilio Flex menu to open Speedy
2. Search for a user, call group, or trunk object that has the bulletin you want to edit/delete
3. Edit or delete it
   
   

How to Automatically Add/Edit/Delete Operator Bulletins

Use Spoke Phone's Developer API to programmatically manage Operator Bulletins from other applications.