Feature Overview: Build custom integrations to any 3rd party CRM or other application


This article provides information about how the Spoke Phone Developer API can be used to build custom and complex integrations with Spoke Phone to supercharge sales productivity, drive business automation, and so much more.  Companies looking for assistance to build on top of Spoke Phone should check out our business phone system services and professional services offerings.

It contains the following sections:

Custom integrations using Spoke Phone API and Webhooks

Spoke Phone provides 'out-of-the-box' basic integrations to popular CRMS such as Microsoft Dynamics and Salesforce. These integrations provide only the basics and cannot be customized. 

All customers can access the Spoke Phone Developer API to build custom and complex integrations that consume or send information to/from Spoke Phone.

Using the Spoke Phone API and Webhooks allows customers to integrate Spoke Phone with any CRM, ERP, HRIS, or any other application that has an external API.

  1. Integrate a CRM or system not supported by Spoke Phone.
  2. Build integration to reflect your company's specific CRM implementation, process, or workflow.
  3. Build cross-functional integrations that take some data and push to a CRM, and take other data and send into your support ticketing system.
  4. React to events occurring live during a phone call and inject information onto the phone screen

Simple examples of custom integrations

  1. Send missed call alerts to a support email address.
  2. Send voicemail recordings to a datastore.
  3. Add customer contact records from your home-built CRM, into the Spoke Phone app.
  4. Build custom reports on call states and usage.
  5. Set user availability to take calls.
  6. Get a list of users and their current availability (on a call, available, offline, etc,).
  7. And so much more.

Spoke Phone Developer API

To access the Spoke Phone Developer API, please visit: https://developer.spokephone.com/.

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