How to Run the Network Connectivity Test

Overview

This article discusses how to run the network connectivity test. This is web-based and currently only available on desktop for Mac and Windows.

Steps

  • Click the User icon
  • Click Settings
  • Click My Call Quality
  •  Click the Start Test button

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*Stay on the page while the test runs. This should take about 40-45 seconds.
*A copy of the result is sent to Spoke Phone.

Test Results

All tests need to show a green tick. If you have any red X marks, you will suffer from poor call quality and your IT department needs to get these resolved.

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