Spoke Phone Admin Portal
Knowledgebase for company Administrators who manage the company's Spoke Phone account.
Technical Requirements
- How to Enable Upgrade Features in Spoke Phone
- Subscribe for Product Updates & Keep Up To Date on Spoke Phone's New Features and Improvements
- Spoke Phone Network Connectivity Requirements
- How to set up a QoS: Ubiquiti UniFi router instructions
- Overview: WiFi and Network Requirements for Good Call Quality
- How to configure your router for high quality VOIP calling
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BI, Analytics, and Reporting
Add & Manage Users
Call Queues and Team Calls
- Overview: My CallHub. Personal Call Queues on Spoke Phone
- Hide Teams from showing to Users in the Company Directory and/or Developers in the API
- Fixed Order Teams, Dynamic Teams, Skills or Lowest Cost Based Routing
- How to Assign a Team Greeting
- Increasing Maximum Team Membership
- How to Set Up Teams (hunt groups) to Ring Teams of Users
- See all 10 articles
Business Messaging
- How to Enable SMS on a Shared Number
- How to setup Twilio A2P 10DLC Compliance Campaign for SMS
- How to Access the Spoke Phone Sandbox Demonstration Account for WhatsApp
- How to Setup WhatsApp on Spoke Phone
- Overview: Business WhatsApp on Spoke Phone
- How to set up Opt-Out Message Compliance
- See all 11 articles
Phone Numbers
- BYOT: SMS Fail to Send to US Numbers
- How to create allowable CallerID / SenderID (ANI) Lists for employees making outbound calls or sending SMS and WhatsApp messages
- How to buy and delete phone numbers
- How to set up dial by extension
- How to Verify an Existing Phone Number
- How to assign an extension number or direct-dial-in (DDI) phone number to a user for calls and SMS
Number Porting
Audio Library
Office Hours
Call Recording
- Call Recording Storage
- Call recording overview and considerations
- How to turn on call recording and set call recording rules for the entire company and specific users
- Compliant and secure call recording for Banking, Healthcare, Financial, and Government use-cases
- How to use call highlights and customise tags
- Australian Call Recording Laws
Mobile Forms
Billing & Subscription
Deskphone Setup
- Overview: Desk Phone Support
- How to Setup The Yealink Wireless Phone & Base Station Setup (W59R or Higher)
- How to add a desk phone or softphone device to your Spoke Phone account
- How to set up a Grandstream (GXP1620) desk phone
- How to set up a Yealink (T19P E2 & T31P) desk phone
- How to setup a Cisco SPA504G Desk Phone
Advanced
- How to Enroll and Manage Users in The Spoke Phone Early Release Program (BETA)
- How to enable HIPAA Compliance on your Spoke Phone Account
- How to Turn on Internal Directory Search for Large Companies
- BYO Twilio: How to Manage Twilio Phone Numbers
- How to Mask Employee Personal Mobile Numbers from Other Employees
- Administrator Portal: BYO Twilio (BYOT) Tab
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