Spoke Phone Admin Portal
Knowledgebase for company Administrators who manage the company's Spoke Phone account.
Technical Requirements
- How to Enable Upgrade Features in Spoke Phone
- Subscribe for Product Updates & Keep Up To Date on Spoke Phone's New Features and Improvements
- Spoke Phone Network Connectivity Requirements
- How to set up a QoS: Ubiquiti UniFi router instructions
- Overview: WiFi and Network Requirements for Good Call Quality
- How to configure your router for high quality VOIP calling
- See all 9 articles
BI, Analytics, and Reporting
Add & Manage Users
Teams & Calling Rules
- Hide Teams from showing to Users in the Company Directory and/or Developers in the API
- Fixed Order Teams, Dynamic Teams, Skills or Lowest Cost Based Routing
- How to Assign a Team Greeting
- Increasing Maximum Team Membership
- How to Set Up Teams (hunt groups) to Ring Teams of Users
- How to Set Team Calling Rules
- See all 9 articles
Business Messaging
Phone Numbers
- How to create allowable CallerID / SenderID (ANI) Lists for employees making outbound calls or sending SMS and WhatsApp messages
- How to buy and delete phone numbers
- How to set up dial by extension
- How to Verify an Existing Phone Number
- How to assign an extension number or direct-dial-in (DDI) phone number to a user for calls and SMS
Number Porting
Audio Library
Office Hours
Call Recording
- Call recording overview and considerations
- How to turn on call recording and set call recording rules for the entire company and specific users
- Compliant and secure call recording for Banking, Healthcare, Financial, and Government use-cases
- How to use call highlights and customise tags
- Australian Call Recording Laws
Mobile Forms
Billing & Subscription
Deskphone Setup
Advanced
- How to Turn on Internal Directory Search for Large Companies
- BYO Twilio: How to Manage Twilio Phone Numbers
- How to Mask Employee Personal Mobile Numbers from Other Employees
- Administrator Portal: BYO Twilio (BYOT) Tab
- How to search, filter and download calls from the account portal call history
- How to upload a CSV file of customer details to your external contacts directory