Spoke Phone Admin Portal
Knowledgebase for company Administrators who manage the company's Spoke Phone account.
Technical Requirements
- How to Enable Upgrade Features in Spoke Phone
- Subscribe for Product Updates & Keep Up To Date on Spoke Phone's New Features and Improvements
- Spoke Phone Network Connectivity Requirements
- How to set up a QoS: Ubiquiti UniFi router instructions
- Overview: WiFi and Network Requirements for Good Call Quality
- How to configure your router for high quality VOIP calling
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BI, Analytics, and Reporting
Add & Manage Users
Call Queues and Team Calls
- How to Set Different Call Priorities For Calls to Teams, Numbers, Or On Each Call
- How to Hide Call Priority Labels From Showing To Users in CallHub
- How to Set Call Priority of Calls In CallHub
- How to Turn Call Waiting Notification (Beeps) On / Off
- How to Increase Call Slots (The Number of Concurrent Calls) a User Can Manage in their CallHub.
- Overview: My CallHub – Personal Call Queues on Spoke Phone
- See all 15 articles
Business Messaging
- How to Enable SMS on a Shared Number
- How to setup Twilio A2P 10DLC Compliance Campaign for SMS
- How to Access the Spoke Phone Sandbox Demonstration Account for WhatsApp
- How to Setup WhatsApp on Spoke Phone
- Overview: Business WhatsApp on Spoke Phone
- How to set up Opt-Out Message Compliance
- See all 11 articles
Phone Numbers
- BYOT: SMS Fail to Send to US Numbers
- How to create allowable CallerID / SenderID (ANI) Lists for employees making outbound calls or sending SMS and WhatsApp messages
- How to buy and delete phone numbers
- How to set up dial by extension
- How to Verify an Existing Phone Number
- How to assign an extension number or direct-dial-in (DDI) phone number to a user for calls and SMS
Number Porting
Audio Library
Office Hours
Call Recording
- Call Recording Storage
- Call Recording Overview And Considerations
- How to turn on call recording and set call recording rules for the entire company and specific users
- Compliant and secure call recording for Banking, Healthcare, Financial, and Government use-cases
- How to use call highlights and customise tags
- Australian Call Recording Laws
Mobile Forms
Billing & Subscription
Deskphone Setup
- Overview: Desk Phone Support
- How to Setup The Yealink Wireless Phone & Base Station Setup (W59R or Higher)
- How to add a desk phone or softphone device to your Spoke Phone account
- How to set up a Grandstream (GXP1620) desk phone
- How to set up a Yealink (T19P E2 & T31P) desk phone
- How to setup a Cisco SPA504G Desk Phone
Advanced
- How to Enroll and Manage Users in The Spoke Phone Early Release Program (BETA)
- How to enable HIPAA Compliance on your Spoke Phone Account
- BYO Twilio: How to Manage Twilio Phone Numbers
- How to Mask Employee Personal Mobile Numbers from Other Employees
- Administrator Portal: BYO Twilio (BYOT) Tab
- How to search, filter and download calls from the account portal call history
- See all 7 articles